At SM Fasteners, we are committed to delivering your orders quickly, securely, and cost-effectively — whether you are located in India or across the globe. Please review our shipping policy below for detailed information on domestic and international delivery.
🚚 Domestic Shipping (Within India)
📍 Coverage
We ship to all cities and states across India via trusted logistics partners such as Delhivery, Blue Dart, DTDC, and VRL for bulk shipments.
⏱ Delivery Time
- In-stock items: Dispatched within 1–2 business days
- Custom or bulk orders: Dispatch within 3–7 business days depending on production lead time
- Estimated delivery: 3–6 business days from dispatch
💰 Shipping Charges
- Prepaid orders above ₹10,000: Free Shipping
- Orders below ₹10,000: Charges based on weight and location (calculated at checkout or via quote)
📦 Packaging
All products are securely packed using corrugated boxes, HDPE bags, or wooden crates (for heavy loads) to prevent any damage during transit.
🌍 International Shipping (Exports)
🛫 Export Regions
We currently export to the Middle East, Europe, Africa, Southeast Asia, and the Americas.
📦 Shipping Methods
- Air Freight – For smaller, urgent shipments (DHL, FedEx, Aramex)
- Sea Cargo (LCL/FCL) – For bulk and container shipments
- Courier – For sample shipments or light fasteners
⏱ Delivery Timeline
- Air freight: 5–10 business days
- Sea freight: 15–35 business days (depending on port and customs)
📑 Export Documentation Provided
- Commercial Invoice
- Packing List
- Certificate of Origin
- Bill of Lading / AWB
- Material Test Certificate (on request)
- Fumigation or SGS/TÜV third-party inspection (if required)
🌐 Incoterms
We support EXW, FOB, CIF, and DDP based on customer preference. Our export team will coordinate all formalities efficiently.
💳 International Payment Terms
- 100% Advance via Bank Transfer
- L/C (Letter of Credit) – available for large or repeat orders
- PayPal available for sample/test orders (below $200)
📦 Order Tracking
Once your order is dispatched, a tracking number will be shared via email or WhatsApp. You can track your shipment live through the courier or freight portal.
📢 Damaged or Delayed Shipments
- If your package is delayed or arrives damaged, please contact us within 48 hours of delivery with images and documentation.
- We’ll coordinate resolution or replacements as per the case, including filing claims with carriers where applicable.
🛠 Need Help?
Our logistics team is available to assist with:
- Freight cost estimates
- HS code & customs advice
- Packaging customization
- Urgent deliveries
📩 Email: susheel@smfastners.com
📞 Call/WhatsApp: +91-8968469570